This won’t be the first list of hiring perils you’ve ever read, but it may be the most complete. The wrong hire doesn’t just cost your organization in a handful of broad areas; the result is a situation comparable to the medical concept of comorbidity.
Comorbidity is the presence of one or more disorders (or diseases) co-occurring with a primary condition that exacerbate and compound it, making it difficult to control and nearly impossible to cure. A bad hire can be like a case of staph infection, exacerbated by acne and psoriasis. Not a pretty picture. Even when the problem is rooted out, a mess remains.
The best prescription for the wrong hire is prevention. With that in mind, here are the 15 costs of making the wrong hire:
- Initial Hiring Costs—job search, interviewing, reference checks, background and drug screening.
- Compensation—the employee’s salary, bonuses and benefits.
- Tangible Resources—the office, cubicle, computer, laptop, workstation, office supplies and any other resources the employee uses.
- Employee Training—onboarding, company policies, software, processes and professional development to bring the employee up to the qualifications for the position.
- Additional Management—the excess hours required by superiors to oversee, correct and improve the employee’s work.
- Additional Peer Hours—the additional hours spent by the peers of an underperforming employee to compensate for or correct poor work.
- Reduced Employee Morale—the intangible effect of the added work and aggravation that can demoralize those working closest to the employee.
- Lost Employees—though a bad hire may not directly cause a good employee to leave, the cumulative result of several bad hires can be lost good hires.
- Disruption Costs—the various costs to your business, including excess training, fixing mistakes and finding a new role for the employee.
- Client Relationships—in customer-facing roles, the damage done to client relationships, or relationships (and business) lost as a result.
- Lost Productivity—all of the work that should be performed by this role that isn’t being performed, or is being performed ineptly.
- Lost Revenue—the lost revenues the position is not generating.
- Re-hiring Costs—all of the hiring costs, repeated.
- Severance Pay—severance and/or unemployment, plus extended healthcare coverage.
- Opportunity Costs—the difference in total impact of the wrong hire and the candidate you missed.
An ounce of prevention is worth a pound of cure. Take your time in the hiring process, check references and, if you can, “audition” candidates. And, of course, partner with a staffing agency like Imprimis with years of experience in your industry. By leveraging our hiring expertise, you can dramatically reduce the number of bad hires—and the many costs they create.