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Service Representative

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Service Representative

BASIC PURPOSE AND SCOPE OF POSITION

Provide technical assistance and ongoing support to product dealers/customers to maintain good customer relationships and promote product sales. This position will work remote and have a territory to work within and expectations of average of 80% travel within territory (Tues-Thurs each week)

PRINCIPAL ACTIVITIES:

  1. Resolve all dealer customer service issues in a timely manner to contribute to customer satisfaction of our Products; track product issues and quality concerns.
  2. Develop and maintain a quality dealer network through the Technical Service Certification Program.
  3. Provide ongoing technical assistance to dealers, assisting dealers with warranty and out of warranty concerns. Administer and track the use of after warranty policy dollars in assigned territory.
  4. Assist with product development by providing information to service technicians, engineering, and manufacturing plants for product design and service issues.
  5. Prepare and conduct new-product service training for both division and regional dealership personnel.
  6. Serve as a representative at dealerships, as necessary, to promote our products.
  7. Provide input into setting assigned area budget and ensure resources expended remain within assigned budget.

 

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATIONS, AND TRAINING:

Specialized Agricultural training in either college or vocational tech school and 3 to 4 years related experience.

 

SKILLS AND BACKGROUND:

  1. Effective verbal and written communication skills.
  2. Good negotiation skills.
  3. Excellent customer relation skills.
  4. Technical knowledge of tractors and related equipment.
  5. Proficient using a computer, including web based programs and Microsoft Excel, Word, and PowerPoint.

 

EQUIPMENT OPERATION (% of time, description, nature of service):

Description:

Service?

Nature of Service

tractors, lawn and garden equipment, and rough terrain vehicles

Yes

Occasional repair.

Also, office equipment including computer, copier, fax, phone, printer.

No