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Collections Representative-10:30m-7pm

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Imprimis had partnered with a heavy equipment manufacturer located in Grapevine TX to find their next Collections Representative.  Come join in on the excitement as the company grows and be a part of an awesome team.

JOB DESCRIPTION
The Collections Representative I generally resolves escalated customer service and collections issues.  Collection issues begin at 20 days past due but can begin at earlier delinquency stages.   These issues require the representative to possess a high level of experience and knowledge.     

RESPONSIBILITIES: 

  1. Make hard push to cure delinquent accounts at 20 to 54 days past due.   This requires manual calls, contacting references, contacting the selling dealer, and using skip tracing tools.
  2. During the course of customer contact, the Collections Representative I will discover problem accounts.  These include but are not limited to straw purchases, customer’s issues with the financed equipment, fraud accounts, accounts which cannot be reached by the auto-dialer, deceased customers, and dealer recourse accounts.  The Collections Representative I will work to resolve these issues and if necessary will seek the assistance of the Collections Representative II, Collections Team Lead, the Collections Supervisor, or the LSC Manager.
  3. Regularly review accounts by following the set procedure.
  4. Assist Customer Service Representatives with customer calls if needed.
  5. Work accounts via the auto-dialer as needed.
  6.  

MINIMUM QUALIFICATIONS

  1. High school diploma, some college preferred.   
  2. One year of customer service and collections experience in a call center environment 

 

To learn more about this exciting opportunity or for immediate consideration please submit resumes to [email protected]