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Bilingual Customer Representatives

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Imprimis had partnered with a heavy equipment manufacturer located in Grapevine TX to find their next Bilingual Spanish Collections Representative. Come join in on the excitement as the company grows and be a part of an awesome team.

 

JOB DESCRIPTION

The Collections Representative I generally resolves escalated customer service and collections issues.  Collection issues begin at 20 days past due but can begin at earlier delinquency stages.   These issues require the representative to possess a high level of experience and knowledge.    

 

RESPONSIBILITIES:

  • Make hard push to cure delinquent accounts at 20 to 54 days past due.   This requires manual calls, contacting references, contacting the selling dealer, and using skip tracing tools.
  • During the course of customer contact, the Collections Representative I will discover problem accounts.  These include but are not limited to straw purchases, customer’s issues with the financed equipment, fraud accounts, accounts which cannot be reached by the auto-dialer, deceased customers, and dealer recourse accounts.  The Collections Representative I will work to resolve these issues and if necessary will seek the assistance of the Collections Representative II, Collections Team Lead, the Collections Supervisor, or the LSC Manager.
  • Regularly review accounts by following the set procedure.
  • Assist Customer Service Representatives with customer calls if needed.
  • Work accounts via the auto-dialer as needed.

 

MINIMUM QUALIFICATIONS

  • High school diploma, some college preferred.  
  • One year of customer service OR collections experience in a call center environment

 

 

To learn more about this exciting opportunity or for immediate consideration please submit resumes to [email protected]